How Information Travels

Posted: May 4th, 2011 | Author: | Filed under: Ephemera, Foreign Policy, Journalism, Technology | Tags: , , , , | 3 Comments »

For the past few days, I’ve been reporting round-the-clock on the Pakistani fallout of the bin Laden assassination. In the process, I’ve been able to play a small part in one of the fascinating side-stories of the assassination: the discovery of Sohaib Athar, an Abbottabad local who live-tweeted the sounds of the raid (helicopters overhead, then a massive explosion when one copter crashed) without knowing what he was hearing.

The Poynter Institute’s Steve Myers has done a great piece on how news of Athar traveled, and my role appears to have been, essentially, that I sit at the intersection of two networks: the network of people who follow news on Pakistan, and the network of American journalists, media critics and wonks. From the first network, I picked up early news of an unidentified helicopter crash in Abbottabad, and passed it on to Chris, who was visiting New York and watching the news alongside me. Chris did some clever sleuthing (more on that in a moment) to learn more, and came across Athar’s tweets. We both tweeted about Athar at around 12:38 AM on Sunday.

As Chris describes in his stellar post on the experience, my tweet happened to get traction (despite my having a relatively small follower base) because it went to my second network: American journalists, media critics and policy wonks who were, at precisely that moment, trying to get more information on the raid President Obama had described an hour before.

Chris’ role was different. He had the instinctive knowledge of technology to think of using Google Realtime to pull up tweets about Abbottabad from before Obama’s announcement, he recognized Athar’s tweets for what they were (a live account of the raid) and in describing them as such, provided the narrative frame that others could latch on to.

Here’s Chris’ account of what made Athar’s tweets so compelling:

Given a popular narrative of Bin Laden hiding in caves and the like, to find out he was living in a mansion somewhere so quiet, so genteel and so near to the heart of the establishment came as a surprise. The key thing that made Sohaib’s liveblogging from earlier in the day so compelling was that it was completely unwitting, mirroring our own disbelief that Bin Laden had been quietly residing in the Pakistani equivalent of Tunbridge Wells all these years, without any of us knowing. The story chimed perfectly with our own emotions. And because the story had been unwitting, it was also candid and honest, cutting through the hype and speculation that the 24-hour news stations were resorting to.

I agree with this, but I would add something else. At least for me, the power of Athar’s story was as a reminder that ‘war zones’ are also people’s homes. It brought to life the mundane details of daily life, and the poignant struggle of trying to live daily life–in Athar’s case, just to have a quiet work night–in one of the most dangerous and maddening countries on earth. As Athar told me when I interviewed him for Forbes, he moved to Abbottabad a few years ago from Lahore precisely to shield his family from the violence then engulfing the city.

What we saw in his tweets was a man who had run from the madness only to have it running after him. What we witnessed was the moment he realized it had caught up with him. That tension between what people really care about in Pakistan and the violence that prevents them from moving on with their lives, the bitter irony of life there, is something I’ve written on often. Yet no matter how much reporting I do, it doesn’t cease to affect me emotionally. And when, after the news about bin Laden had broken, Athar realized what had happened, and began to receive an avalanche of requests from journalists, he tweeted, “Bin Laden is dead. I didn’t kill him. Please let me sleep now.” For me, that’s an absolute punch to the gut.

Chris’ post makes another really great point about how Athar’s relationship to Twitter and his sudden celebrity progressed during the first 24 hours of the story:

As the story matured and his fame rose, Sohaib took on the role of citizen journalist, becoming a correspondent of sorts (not many other residents of Abbottabad are on Twitter, he remarked, it’s mostly Facebook). He conducted interviews on television, and ventured out into town to take photographs and report back on the mood in the town.This is a far cry from the cynical caricature of Twitter as an echo chamber – a place where nothing new is said and everything is relentlessly retweeted. As the story progressed, Sohaib came to the wider community’s attention and it in turned shaped his role in the affair. His relationship with Twitter evolved – it went from being a place to remark on the events that had taken place, to realising their significance, to realising his own significance, and then finally embracing it with intrepidness, intelligence and good humour. I might have been one small factor that sparked the process off, but I definitely can’t take any credit for the phenomenon he has become – that’s entirely to his own credit, and something that we should celebrate.

I’ve really nothing to add here, except to say that I think this is very much the ideal of how social media and citizen journalism is meant to work. Not everyone can grow into their new status as a one-person-broadcast-network with such speed and grace, which is why I’m so often skeptical of how it will evolve as a model, but Athar’s transformation is nothing short of a triumph.


The FaceFeed Ponzi Scheme

Posted: August 14th, 2009 | Author: | Filed under: Business, Technology | Tags: , , , | 1 Comment »

So I’ve been a bit swamped this week with several projects I want to blog about soon. As I result, I missed out on the chance to join the wave of insta-hype surrounding Facebook’s big move to buy FriendFeed. Late to the party as I am, I have a few thoughts.

The conventional wisdom that has formed around the deal is that Facebook is trying to get through FriendFeed some of the ‘live’ features it now lacks and at which insurgent Twitter excels. In particular, as Jason Kincaid points out, FriendFeed shows at the top of a page the most recent items commented on, not just the most recent items posted.

To be honest, I’m not sure this is something I’d want to see on Facebook. Effectively, this would mean turning each comment into its own status update in the News Feed. Given that well over half of the updates in my News Feed are uninteresting or irrelevant (no offense, friends, but the photos of your lunch food are just not ‘news.’), the likelihood that I care what others have to say about them (‘Hey, that’s tasty-looking? Where did you get it?’) are slim-to-none.

The reason it is valuable to Facebook is because it wants to keep enticing corporate and brand users of the site–people who set up a FB to get fans, not friends–and those people are interested in having their updates go viral. Keeping them at the top of fans’ feeds for multiple days, a FriendFeed-style system would certainly help. (In Twitter’s system, every ‘retweet’ or reply to a post is treated as a separate post.)

Even if Twitter is better at this kind of broadcasting than Facebook, neither site has a method in place to monetize the free marketing it’s giving to companies yet. Twitter has no ads; Facebook has tons of them–often really annoying ones promising me services I can’t type on a PG-13 blog– but no profits. There are more users who ignore the ads that ones that click through and advertisers aren’t going to pay much for real estate on a page that delivers poor click-through results.

The promise social networks keep making to the venture capitalist backers is that one day, the profits from advertisers will come, so they should keep investing in growing the user base. The promise social networks make to advertisers, meanwhile, is that one day, an infinitely large user base will make their ad dollars worth it. This deal takes my skepticism to a new level: the VCs have been convinced to let Facebook, a money-loser, spend money to buy FriendFeed, another money-loser, in order to get those future users and future ad dollars that will pay back everyone on the chain.

In other words, social networks promise each audience–VCs and advertisers–future returns based on investment collected from the other group, and pay out returns to neither. Instead, they sustain and rollover those promises over multiple years, increasing the amount of money invested and the number of layers of investment over time. Last I checked, that strategy was called a Ponzi scheme.


Tweeting in Tehran

Posted: June 16th, 2009 | Author: | Filed under: Journalism, Politics, Technology | Tags: , , , | No Comments »

The fascinating thing about the media wars is that all sides see reality as supporting their cause. Take the election/protest story coming out of Iran this week. New media activists are overjoyed to see Twitter playing such a key role in mobilizing people and getting words and images from the protests out to the rest of the world. But, as a BBC reporter pointed out to me this week, the protesters are most concerned with making sure their efforts get on big outfits like the Beeb.


Here’s an obvious question no one is asking: how many new media startups actually HAVE staff reporters out there covering this? As far as I can tell, zero. Yet instead of admitting that they don’t have the institutional strength required to operate in places like Tehran, the bloggers are harping on the MSM for THEIR lack of coverage. It’s been thin, admittedly, but so far the outfits doing seriously awesome work on this–the NYTimes and the Atlantic–are seriously mainstream, despite Andrew Sullivan’s attempts to cast himself as an upstart. Sullivan, to his credit, has backed down from his rage.

Unfortunately, as Megan McArdle admits, the further we go into the media apocalypse, the harder it will get for even big institutions to support foreign bureaus. Increasingly, “there are too few journalists in too few places to cover a big story like this.” If we can’t be on the ground to cover stories like this, haven’t we failed at our most essential mission?

Round in Circles

Posted: June 12th, 2009 | Author: | Filed under: Journalism, Technology | Tags: , , , , , | 2 Comments »

My first story as a Fortune reporter is up, and predictably, it’s about social networks. In particular it’s about Facebook’s new offer to give users custom urls/usernames the way other networks do. I wrote a little about social media during my time at Forbes, but not nearly as much as I did at BusinessWeek or as an undergraduate newspaper columnist, so this is a bit of a homecoming. Plus ca change…